Simulation Systems Technologies, inc.
SeaPort-e Quality Assurance
SSTi maintains a Quality Assurance Plan that documents roles, responsibilities, and management procedures to consistently deliver quality products on every project assignment. Our approach to quality is proven by our 35 year history of meeting or exceeding customer expectations.
SSTi is fully committed to providing the best possible services for our customers. We are able to maintain a quality relationship with our customers through open communication internally and externally, a strong sense of responsibility to provide the best product available, and a level of trust that our services will be performed correctly, when promised, and within budget. It is our practice to go above and beyond our duty to ensure our products are of sound quality and exactly what the customer is expecting. SSTi’s quality program consists of strong leadership from all personnel dedicated to obtaining customer satisfaction. We are committed to improving our process every step of the way to achieve a common goal. Our process Cornerstones are:
Customer Communicaton
SSTi 's management approach is based on building a strong partnership with our clients through customer-focused communications that is designed to identify the best team members, products, processes, technologies, and risk prevention for any task. SSTi believes that communication is the key to any successful relationship.
Task Requirement Review
Throughout the life of each task SSTi reviews project activity and the associated task objectives, development concepts, processes, and deliverables. The review is repeated for each task with the goal of identifying common components that may be used for cost savings. SSTi maintains a proprietary Web-based task tracking system monitored by senior staff to track all assigned tasks and to ensure our deliverables are consistent. Monthly progress reports are generated and delivered to our customers to ensure our quality of work remains high and all tasks are completed as scheduled.
Interim and Final Deliverable Review
SSTi conducts periodic In-Progress Reviews (IPR) of all task assignments in addition to a final review of all products and deliverables prior to delivery to the customer. This approach allows for the early identification and correction of problems. The reviews are performed by SSTI management and/or in-house Subject Matter Experts (SME). The review process is adapted by the Task Manager based on the scope and use of the particular deliverable.
QA Audits. SSTi conducts QA audits to ensure that procedures are properly implemented.
Process Improvement
SSTi conducts continual Lessons-learned reviews to identify and document plans, processes, or other items that proved successful or are in need of improvement. The review incorporates inputs from staff, team members, and customers.